Shop 24/7 online or on the APP. Store hours Thursday & Friday 12-4PM, Saturday 10AM - 4PM

Exchange Policy

Exchange Policy

We want you to love everything you buy from MFF, but in case something isn't perfect, please read over our exchange policy.

Due to the fast paced turnover of our inventory, items are eligible for exchange only. All items MUST have tags on them, no exceptions. Exchange must be initiated  by email FIRST, messages get buried in text and on FB so please follow this process. Buyer is responsible for responsible for return shipment of item.

Items must have ATTACHED tags, be free of smells, makeup, animal hair, your hair, perfume, body odor and ANY signs of wear. We will determine eligibility of exchange upon inspection of garment. Please abide by these guidelines and don't put either of us in an uncomfortable position. We will deny any item that doesn't comply. 

We are a small family owned business and not a big box store, which is probably one of the reasons you love us, so please respect and don’t take advantage of our policies. 

ALL TAGS MUST BE ATTACHED. NO EXCEPTIONS. EXCHANGE MUST BE INITIATED BY SENDING AN EMAIL TO: SUPPORT@MYFANCYFINDS.COM

TAGS MUST BE ATTACHED. NO EXCEPTIONS. 

Please keep tags on while trying on item!! 

**Currently there are increased restrictions on what items are eligible for exchange due to current COVID restrictions** 

Exchange policy subject to change based on state and county regulations.

ANY item sent to MFF without prior communication and approval of exchange will not be accepted

All exchanges must be initiated by emailing us at: support@myfancyfinds.com within 7 days of order fulfillmentPLEASE NOTE this date is the date that the post office has marked your package delivered, OR the date your order is fulfilled for local pickup. IT IS NOT the date you open your package OR the date you pickup the package. 


** Local pickup customers please note that it is your responsibility to pick up your purchase in a timely manner, fulfillment messages are sent the moment the order is available. WE have adjusted our fulfillment timing to match our pickup hours. EX: you waited 3 weeks to pick up your item, your window of time for exchange has been exceeded. **

ANY item sent to MFF without prior communication and approval of exchange will not be accepted.  

PLEASE NOTE: Due to the high turnover rate of inventory, there is no guarantee that you will be able to replace said item with exact item. We do NOT issue refunds in the event that the item is not available. We work really hard to keep everything fresh for you and always have new items that you can choose from. 

****ANY ITEM THAT IS ACCEPTED OR EXCHANGED AFTER THE SPECIFIED WINDOW IS SUBJECT TO A 15% RESTOCKING FEE****

We only accept current clothing items for exchange that were purchased on our website, our App, a FB Live sale or a pop event. Items must have the tags still attached, please review above guidelines again if you need further clarification. 

Credit will be issued via the same format it was originally paid. EX:

  • Purchase was made via our website; credit will be issued through the website in the form of a discount code.
  • Purchase was made via Comment Sold; credit will be issued through your comment sold account and added as a "balance"
  • Sezzle credits might NOT show as money back in your account depending on how much you have made in payments. 

 ANY item sent to MFF without prior communication and approval of exchange will not be accepted

Holiday Exchanges: If you received a gift from My Fancy Finds and are not happy with the fit or style, please note that the final date for exchange is January 31st of the current year. EX: Received item Holiday of 2020, item is eligible for exchange through January of 2021. *** Tags MUST be on item to be exchanged! Item must NOT show any signs of “wear” or smell.*** 

We are a small family owned business and not a big box store, which is probably one of the reasons you love us, so please respect and  don’t take advantage of our policies. 

The following items are NOT eligible for exchange or return:

  • Items Sold during Deal or No Deal
  • Food. Candy. Beverage or Drink Mixes.
  • Fri-yeah Specials
  • Sunday Funday
  • Sale items *marked* Final Sale
  • Items ending .99
  • Seasonal Clothing (including specific holiday themed graphic tees)
  • Seasonal Decor, Accessories, Gifts
  • Bralettes
  • Tank Tops or foundation pieces
  • Hair accessories
  • Hats
  • Custom Orders of any kind
  • Subscription Boxes
  • Body Care/Self Care to include: lip balm, body butter, scrubs, shower steamers.
  • Food and beverage items
  • Additional items stated as final sale

 On the rare occasion that there is an inventory discrepancy or an item is unable to be replaced, a refund will be issued via the same format it was originally paid. EX: Purchase was made via our website; refund will be issued through the website. Purchase was made via Comment Sold; refund will be issued through your comment sold account. 

Size happens, please look at the size chart before ordering. Every attempt is made to give accurate sizing from the manufacturer. 

Manufacture defects and or flaws need to be reported immediately to support@myfancyfinds.com  to ensure an amicable resolution. 

Every effort is also made to represent accurate color and description of items. We have done our best to photograph the item in the truest of lights, but sometimes computer monitors and cameras can alter the color slightly. Every effort is done to show the truest color possible.